Hrvatski novčarski zavod d.o.o. shall protect the customer’s personal data by collecting only the necessary basic data on customers/users required to fulfill our obligations; informing the customers on how the collected data will be used, regularly giving the customers the possibility to choose whether they agree with their data being used, including the possibility to choose whether they want their name removed from the lists used for marketing campaigns or not. All data on users are strictly kept safe and are only available to the employees requiring the data to perform their work. All employees of Hrvatski novčarski zavod d.o.o. and its business partners shall comply with the privacy protection principles. By using the website, you confirm that you are familiar with and agree to the terms and conditions below. If you do not agree to the terms and conditions, please leave the website

Data collection and usage

Hrvatski novčarski zavod d.o.o. respects and protects your privacy. During the process of realization of the required service and in order to provide notifications and information regarding your purchase or another service, we shall use only the data given freely. We shall not sell, disclose or provide the data to a third-party in a way that is not indicated in this statement.

Log files

We use IP addresses in order to analyze trends, maintain websites, track user movement and gather broader demographic data. IP addresses are not connected to any personal data which make it possible to identify individuals.

Social media links

The website may include links to the social media managed by it.

Due to the nature of the global network, the company Hrvatski novčarski zavod d.o.o. guarantees personal data protection according to the specified policy only for the social media managed by it, but not for third parties.


Contact information, such as name and e-mail address, may be asked of the user if they wish to apply to receive the newsletter.

Personal data updates/corrections/unsubscribing from the list

If the user’s personal data (such as postal code) are changed or if the user does not want to use our service anymore, they are allowed to remove the personal data in our possession. This can be done by sending an e-mail to:

Notification of Changes

In the event we decide to change our privacy policy, we shall publish the notification on the homepage of our websites in order to make our users aware at all times of the data collected by us, the way in which we use the data, and the conditions under which we disclose the data, if such conditions exist. If at any time we decide to use personal data differently than what was specified at the time the data were obtained, we shall inform our users via e-mail. The users will be allowed to approve or refuse the new way in which we would use the data. We shall use the data in accordance with the privacy policy applicable at the time of data collection.

4 Personal Data Protection

Before accessing certain content, the users shall be obliged to give their personal data to Hrvatski novčarski zavod d.o.o. In the event the users consent to provide their personal data, it shall be considered that they have agreed to the terms and conditions regarding personal data usage specified in these General Conditions, and according to which certain individuals are permitted to collect, use, process and transfer the personal data required to use the websites.

By checking the corresponding checkbox on the websites, the user is deemed to have consented to the collection, use, processing and transfer of personal data required to use the websites, including, but not limited to:

– the approval for Hrvatski novčarski zavod d.o.o. to process the provided personal data in accordance with the provisions of the Act on Personal Data Protection for the purposes of keeping their own records and provision of other services, creation of a customer database, informing the users about new products and services, and improving the services, and the approval for Hrvatski novčarski zavod d.o.o. to provide the data to third parties for the purposes of execution of services (e.g. to a courier), protection of interests of the users and Hrvatski novčarski zavod d.o.o. and prevention of potential misuse;

– for better insight and understanding of individual needs and requirements of the users, and for development of our capability to offer services of the highest quality at to the users’ satisfaction;

– providing data to other individuals required to execute the above purposes.

Hrvatski novčarski zavod d.o.o. shall retain the personal data only for the duration required for the purposes specified in these General Conditions. After this duration, the personal data shall be destroyed, erased or anonymized in a way which ensures the security of personal data.

Hrvatski novčarski zavod d.o.o. shall ensure that personal data are kept at a safe place (including reasonable administrative, technical and physical protection in order to prevent unauthorized use, access, disclosure, copying, or modification of personal data), which can be accessed only by authorized employees. If the data were obtained via the Internet, they are stored in a database administered by our partner company which provides us with server hosting services. Your data are protected by server protection and can be accessed only by Hrvatski novčarski zavod d.o.o. and our partner hosting company mentioned above.

Your personal data are kept permanently until we receive your request for their deletion.

Hrvatski novčarski zavod d.o.o. shall allow their users to access their personal data held by the company in order to make sure the personal data are correct, complete and up to date.

If the users have any questions regarding the use of personal data, they can contact us directly via e-mail at

If the users request their personal data to be erased, Hrvatski novčarski zavod d.o.o. shall remove such data, but in doing so, the users agree that they shall be prevented from accessing certain content on the websites.

When providing the personal data, the user warrants that they are complete, truthful, accurate and up to date.

1 Transparency

Using the website includes providing the user’s personal data, together with collecting data such as your IP address, language settings, browser type, date and time stamp, internet service provider and operating system. Those data are collected for the purposes of website improvement and providing information of higher quality about the content, services and products available on the website. The collected information is stored in the log files on your computer. All information collected during your visit to the websites is used only for trend analysis, website management, collection of demographic data, and monitoring the behavior of visitors on our websites for the purposes of improving the services, products and content available on the website. By using the website, its content, services and products, you consent to the collection of the above data and you agree to these terms and conditions of use.

2 Access data

Those who access the website and register using a username and password shall be considered users, while those who do not wish to register shall be considered website visitors.

By registering, the users provide data such as username, first and/or last name, e-mail, password, phone number, address, card number, and consent to the terms and conditions regarding access data use. The data are used only for accessing this website, and the website administrators shall keep the data safe, and not share it with third parties. The user may at any time request to modify or erase the data, which the administrator shall allow. The website administrator may refuse the registration without providing any grounds since there is no legal right to registration. The users must provide correct and truthful data and must be of age. After the registration, the user will verify the data via e-mail, after which he/she will have access to his/her user account and may update his/her data. If there is suspected misuse of data or the user has forgotten the password, the administrator must be contacted in order to solve the problem. The user may not violate the law while choosing their username, which means that he/she may not use someone else’s data. The administrator is not responsible if the user misuses third-party rights or if the access data is not correct.

3 Right to rectification

The users may at any time rectify their data. After the registration, the users are allowed to access their user profile and their personal data. Users may also change their personal data at any time if they wish so. If they cannot access certain sites for updating, they may contact the administrator at, who shall be obliged to allow the rectification.

4 Right to be forgotten

Users may at any time request their personal data and all information connected to them to be deleted, i.e. they have a right to be forgotten. The website administrator shall erase and remove all information on a user collected up to that point if the user wishes to exercise his/her right to be forgotten. In this way, the user is prevented from accessing the website if registration is required, i.e. personal data are required to be collected again.

5 Right to restriction of data processing

If users wish to request the deletion of data or user account, they may request it, along with a right to restriction of data processing. In this case, users request the deletion of all data, but also that their data are kept for a definite period. Users may request the restriction of data processing if they consider that those data are no longer needed for the purposes of the website, that their processing is unlawful, or if they consider the data inaccurate.

6 Right to portability

The service provider, i.e. the website administrator who has collected your data, shall transfer the data to you or another service provider if you request it.

In particular, if you wish to switch to another website with similar content, and you wish to transfer your personal data to it, portability should be requested. In this event, the service provider of this website provides you with complete personal data or sends them completely to the new service provider, i.e. the new website that you have decided on. Password or encryption should be used during the transfer of data in order to protect all data. The same applies to the user and to the service provider obliged to carry out the portability.

7 Right to object

The user may at any time object to the processing of personal data regarding exclusively the user. Immediately upon objection, the administrator or service provider shall suspend the processing of personal data until they prove that there is reasonable doubt leading to the processing of personal data. If the data are processed for the purpose of marketing, the user may also object if he/she does not wish the data to be used for that purpose. If the user objects to the processing of personal data, and the service provider or administrator has no reasonable cause to continue doing so, they shall suspend the processing.

8 Right to object to automated individual decisions – profiling

The user may object to automated individual decisions, i.e. to profiling. This means that the user may object to the automatic creation of profiles on his/her behalf or anything similar which would constitute an infringement of personal data, in the event such a decision is necessary for the conclusion and performance of the contract between the user and the data controller, and only inasmuch as such a decision is permitted by the EU or national law providing corresponding measures for the protection of the user’s rights, freedom and legitimate interests, and only with the consent of the user himself/herself.

9 Use of cookies

Cookies are small amounts of information that are stored on your computer while browsing our websites. Cookies are used to collect data that help us improve the operation of our website and improve our services, for the purpose of improving your browsing experience. Before any cookie has been stored, you are asked for your consent. If you continue to use our website, this means that you have accepted the use of cookies. If you do not consent to the use of cookies, you may still browse our website, but certain information or options will not be accessible to you.

10 What is a cookie

Cookies are small files stored on your computer when you browse a website. In this way, your settings are stored, together with the website settings. Various data, such as your personal data, first name, last name, e-mail address and password, if you have registered, are stored there. When you visit a website again after some time, the internet browser sends back the cookies belonging to the website and in doing so enables easier use and personalization of the website. For example, in this way, cookies can store your registration data so you would not have to type in your username and password every time you visit the websites.

11 Disabling cookies

If you wish to do so, you may disable the use of cookies in your browser by simply updating your internet browser settings. In order to do so, click on the help menu to receive information on the deletion and disabling of cookies. If you disable cookies, you will not be able to use all functionalities of our website.

12 First-party cookies

First-party cookies may be permanent or temporary. Their source is the website you are currently browsing. Using those cookies, websites can store data to be used during your next visit to the website.

13 Third-party cookies

Third-party cookies come via advertisements and pop-up ads, i.e. from other websites. Using these cookies, these websites can track Internet usage for marketing purposes.

14 What are temporary cookies

When you close your internet browser, temporary cookies are removed from the computer. Using temporary cookies, websites collect and store temporary data. When logging in using your data, you are allowed to access the content and data and the benefits you can use when logged in to the website with the help of temporary cookies. The website cannot collect or store any data you have not provided, nor can it access any files on your computer.

15 What are permanent cookies

Permanent cookies remain on your computer even after closing your internet browser. Using permanent cookies, websites store data such as your username and password, so you would not have to log in every time to certain websites to which you have provided your data, i.e. to websites to which you have already registered. Permanent cookies may even remain on your computer for several years.

16 Social media and content commenting

Social media may also set cookies onto your computer. This happens on websites which allow you to log in and register using social media accounts, and if you share the website content on social media (e.g. using the “Like” button). The concrete effect on your privacy depends on the social media and on the privacy settings you have chosen on the social media. You can find out how to manage these cookies on their websites.

Content commenting

Comments made by the users of our website portal or our Facebook profile shall fully belong to the users themselves. The owners of the website and our Facebook profile shall assume no liability towards third parties in the event of violation of third-party rights caused by the comments published by the user.

Views published in certain texts by the users of the website do not necessarily reflect the views of the website owner or the author or administrator of the website. All users of the website connected to our Facebook profile may comment, and the author of the comment shall be fully liable for the content of his/her comment.

17 Web tracking

This website is using the third-party service Google Analytics to track visitors to our website. The service is used to analyze the website usage and collect data on traffic and usage of certain sites and apps. Based on the collected data, reports are made in order to improve the performance of the website and to allow our users to use our website more easily. The Google Analytics service shortens your IP address in the EU Member States, which is then used to track the traffic and usage habits on our website. The services provided by the service are not connected to other Google data. If you wish, you may decline this data collection and storage by visiting the following link and downloading the deactivation:

Conversion statement (for websites with foreign customers)

All payments shall be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank.

When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations.

As a result of this conversion there is a possibility of a slight difference from the original price stated on our website.

Conversion statement

All payments shall be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated on our website.